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Terms and Conditions

Refunds and Exchanges

  • If there is a problem with your order and the error is on our behalf, we will correct this as soon as possible. Please contact us within 14 days of receiving your order.
  • Please choose carefully as we do not offer exchange/returns if you change your mind.
  • We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
  • Please note custom items and sale items are strictly non refundable and cannot be exchanged for change of mind, so please choose carefully.
  • Our wooden décor range is handmade and minor imperfections may occur. Please note each piece is unique and may vary slightly due to natural timber knots and grains. Unfortunately we cannot exchange your order for a different timber grain.

Discounts and Vouchers

Discounts and vouchers cannot be applied after the purchase is complete. If you forgot to use your discount code or voucher, keep your eyes open for new offers in the future. Discounts cannot be applied to existing orders.

All Promotional codes and discounts are non-transferable. They must be redeemed by the allocated time frame. If not used by the allocated time frame there will be no extension or reactivation.

Product Safety Warning

WARNING! CHOKING HAZARD. Our wooden décor range & stockist décor items has been designed as decorative pieces only. THEY ARE NOT A TOY. Please keep out of reach of children as these products may contain small parts. Ensure products are placed securely out of the reach at all times, not hung above or within reach of a child's bed or cot and that children are not left unattended. Seek immediate medical attention if small parts are swallowed or inhaled.


All designs are original Faith Laine creations and protected by Australia Copyright laws. Faith Laine holds exclusive rights to reproduce, publish & communicate our designs to the public as per the Copyright Act 1968. Failure to seek permission or a license from Faith Laine to recreate our designs is a breach of the copyright act.

Unless otherwise stated, copyright in the information and images and products on this website, extending to all Social Media is owned by or licenced to Faith Laine. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Faith Laine. Please do not copy or use our images from our website without permission or authorisation. Copyright 201, Faith Laine ALL RIGHTS RESERVED. 

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